Thomas Cook Retail Limited – in Liquidation

Joint Special Managers - Blair Nimmo, Jim Tucker and David Pike.

On 23 September 2019 the High Court appointed the Official Receiver as Liquidator of Thomas Cook Group Plc and certain of its subsidiaries.
Simultaneously, the Court has also appointed Special Managers to support the Official Receiver in carrying out its duties as Liquidator:

Appointment overview

- Blair Nimmo, Jim Tucker and David Pike of KPMG LLP have been appointed Special Managers of TCCT Retail Limited, Thomas Cook Retail Limited, Travel & Financial Services Limited and Retail Travel Limited.

- Blair Nimmo, Jim Tucker and Mike Pink of KPMG LLP have been appointed as Special Managers of The Freedom Travel Group Limited and Future Travel Limited.

- David Pike, Mike Pink and Ben Leith of KPMG LLP have been appointed as Special Managers of Thomas Cook Aircraft Engineering Limited.

At the same time, AlixPartners have been appointed as Special Managers to a number of other Thomas Cook Group companies.

As a result of the liquidation, the Group, including the retail business, is being immediately wound down. Retail stores have been closed with immediate effect.

Links to company specific websites:

TCCT Retail Limited
Retail Travel Limited
Travel and Financial Services Limited
Future Travel Limited
The Freedom Travel Group Limited
Thomas Cook Aircraft Engineering Limited

Further information

Please note if you are a customer of Thomas Cook Group PLC please visit the dedicated Civil Aviation Authority website on or call 0300 303 2800 (if calling from the UK) and +44 1753 330 330 (if calling from outside the UK).

A call centre has been set up to help assist with any initial enquiries from employees:

UK Freephone number: 0800 923 5001

Overseas: 020 3813 3269

If you are trying to call from overseas and are not sure if this number will be included as part of your 'free minutes' included within your call package, please contact the below email address to request a call back and kindly include your name and contact number. A member of the call centre will call you back as soon as possible.

We have set up dedicated email addresses for any queries to be submitted:

Trade creditors:
Interested parties:

We will endeavour to respond to these enquiries as soon as possible.

Employee guidance can be found by following the link below:

Further helpful links

Statutory notices and reports

UPDATED Employee Frequently Asked Questions 
Northern Ireland Employee Frequently Asked Questions 
Jobs Fair information for Thomas Cook employees 
Supplier Frequently Asked Questions 
Supplier ROT Questionnaire 
PACE employment event (Glasgow) 
Latest Thomas Cook Employee Vacancies from DWP 

How to submit a claim

If you have amounts due to you from the Company as at the date of appointment, you can register a claim by completing a proof of debt form.

Please send your completed proof of debt form, together with supporting documentation, by email to the case contact or by post to:

Thomas Cook Retail Limited – in Liquidation
15 Canada Square
London E14 5GL

Supporting documentation for your claim includes invoices, statements of account, proofs of delivery, contracts or any other relevant information.

What is the role of the Official Receiver?

In his role as liquidator, the Official Receiver is an officer of the court and is independent from government. The Official Receiver works for the Insolvency Service, which is an agency of the Department of Business, Energy and Industrial Strategy. He is liquidator of the Company and his duties include realising assets, dealing with creditors' claims, and investigating the cause of failure.

The legal and practical consequence of liquidation is that the liquidator takes over the day-to-day control of the Company. In liquidation, the directors will have no continuing role in controlling and managing the Company.

The Official Receiver's priority will be to ensure the safe repatriation of the Company's customers who are overseas and wind-down the business, while also looking to achieve the best outcome for creditors.

What is the Special Managers' role?

The Special Managers were appointed by the High Court to support the Official Receiver in managing the affairs, business and property of the Company, in accordance with the powers and duties contained in the order appointing them.

The Special Managers act as agents of the Company, without personal liability.

The Special Managers of Thomas Cook Retail Limited (in liquidation) are Blair Nimmo, Jim Tucker and David Pike.

Blair Carnegie Nimmo is authorised to act as insolvency practitioner by the Institute of Chartered Accountants of Scotland. James Robert Tucker and David John Pike are authorised to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales.

The Special Managers are bound by the Insolvency Code of Ethics.

The Officeholders are Data Processors of personal data as defined by the Data Protection Act 2018. Personal data will be kept secure and processed only for matters relating to the appointment. For further information, please see our Privacy Policy.