CURO Transatlantic Limited – in Administration

On 20 May 2020 a first and final dividend of 5.68 p in the £ was declared by the Joint Administrators. This dividend was calculated from total funds available to be distributed of £7,232,445.

Unfortunately due to the recent UK outbreak of COVID-19, following the guidance from the UK government and in the interest of the health and well-being of both our staff and wider communities, our customer service team is working remotely and consequently the CURO customer service telephone lines have been suspended since 5pm on Friday 20th of March. We sincerely apologise for the inconvenience this may cause.

At this moment we are unable to provide a timescales as to when customer service telephone lines may be available again, as such, we would advise all customers who wish to contact us that the FAQ section of our website provides updates and answers to most common queries at www.KPMG.co.uk/curo. Alternatively customers may contact our customer service team through email at customerservice.curo@kpmg.co.uk.

The Customer Service Centre team have been responding to customer emails on average within 14 days. However, please note that this time frame may increase depending on the type of enquiry you are making and the volume of customer enquiries received.


CURO Transatlantic Limited (in Administration) - "CTL"
Court number 1418 of 2019
Joint Administrators - Howard Smith and Ed Boyle

Howard Smith and Ed Boyle were appointed as Joint Administrators of CURO Transatlantic Limited on 25 February 2019. CTL was a provider of short-term, high-cost consumer finance and traded exclusively in the UK under two brands: WageDayAdvance and Juo Loans.

The Joint Administrators set a deadline for customers to submit redress claims in the Administration as 23:59 hours on 31 August 2019. Following our initial email invitation to submit a claim, we sent reminder emails to all customers identified as potentially having a redress claim in the Administration, who were yet to submit a claim, in the week commencing 29 July 2019.

On 20 May 2020 a first and final dividend of 5.68 p in the £ was declared by the Joint Administrators. This dividend was calculated from total funds available to be distributed of £7,232,445.

The dividend rate of 5.68 p in the £ means that, for example, a creditor with a claim of £1,000 will receive a dividend payment of £56.80, as unfortunately there is insufficient money to pay creditor claims in full.

The balance of funds held by CTL has been retained to pay the remaining costs of the administration process. There will be no further dividend paid to creditors.

An FAQ document detailing queries about the dividend payment process can be accessed through the link on the right-hand side of this page, and in the downloadable documents list below.

Our other customer FAQs can also be accessed through the link on the right-hand side of this page, and downloaded below in a separate document. These FAQs provide guidance across a number of typical queries, including repaying a loan and credit history updates.

A selection of FAQs that you may find helpful, which are also included in the dividend FAQ list, are:

  • Q: How will I receive my dividend payment?
  • Q: Why haven’t I received my claim in my full?
  • Q: I have not received my dividend payment, what should I do?
  • Q: I would like to submit a claim now, what should I do?
  • Q: Can I appeal against the dividend level of 5.68 pence in the pound?

Specific mailboxes have been set up if you have any of the following queries:

Alternatively, the customer service centre can be contacted by emailing customerservice.curo@kpmg.co.uk.

Please note, the customer service centre is currently receiving a high volume of enquiries. Please therefore review the FAQs available on this website to see if your query can be dealt with before contacting the Customer Service Centre.

The Customer Service Centre team have been responding to customer emails on average within 14 days. However, please note that this time frame may increase depending on the type of enquiry you are making and the volume of customer enquiries received.


Statutory notices and reports

Distribution Frequently Asked Questions 
Frequently Asked Questions 
Receipts and Payments Account 
Press release 
Right to elect to become an opted-out creditor 
SIP 16 Memorandum 
Right to elect to revoke their decision to become an opted-out creditor 
Notice of appointment 
Notice of Joint Administrators’ proposals 
Joint Administrators’ Proposals 
Creditors request for a physical meeting 
Notice of seeking decision by electronic voting to redress creditors 
Notice of seeking decision by electronic voting to trade creditors 
Proof of debt form for use by non-redress creditors 
Claim form for use by redress creditors 
Notice of approval of Administrators’ proposals 
Notice of extension of Administrators’ term of office 
Notice of proposed distribution 
Notice of Administrators' progress report 
1st Progress Report 
Notification of electronic voting 
Revised fee estimate and report on Administrators' time costs 
Form AM10 - Notice of Joint Administrators' Progress Report 
2nd Progress Report 

Howard Smith and Edward George Boyle are authorised to act as insolvency practitioners by the Institute of Chartered Accountants in England & Wales.

We are bound by the Insolvency Code of Ethics.

The Officeholders are Data Controllers of personal data as defined by the Data Protection Act 2018. Personal data will be kept secure and processed only for matters relating to the appointment. For further information, please see our Privacy Policy.


Contact Us

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Customer Service Centre:

Tel +0330 094 5695


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